CXO, M&M’S Retail Mars, Incorporated
Monika Nelson is the Chief Experience Officer for M&M’s Retail, headquartered in Mount Arlington, NJ, USA. She is responsible for the experience function of the global business comprising of M&M’s flagship stores in three countries; MyM&Ms e-commerce operating across the U.S and global experience across all regions.
Monika joined Mars in July 1998. She spent the first 17 years in the IT organization delivering various global initiatives across Sales, HR, Supply Chain organization. She joined Retail in 2016 and was promoted to CXO of M&M’s Retail in 2018. During her tenure, she has led a transformation of the IT function as well as overhauling the CRM, POS and other technical foundations. Currently working on one common digital experience across brand, e-commerce and flagship stores.
Monika earned her Bachelors of Computer Engineering degree at the Stevens Institute of Technology, NJ. She currently resides in NJ where she enjoys spending time with her husband Ray and their two children.