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EVENT THEMES
  • Opening Remarks
    Opening Remarks
    Why now is the time for customer experience and unified commerce.
  • Putting The Customer First
    Customer Centricity
    Putting the Customer at the Front of Every Decision Generates Profitability
  • A holistic view of the customer experience
    Technology and the Customer Experience
    A holistic view of the customer experience and technology.
  • Leveraging Analytics for Unified Commerce
    Analytics
    The Use of Customer Analytics to Inform a Retail Turnaround.
  • Planning Assortments Across Countries
    Assortments
    Planning Assortments across Countries & Channels
  • Omni-channel Inventory Management
    Inventory Management
    Omni Channel Inventory Management and Allocation
  • Organizing for Success
    Organization
    Organizing for Success
  • Transforming the Enterprise
    Transformation
    Transforming the Enterprise and Adopting new Practices and Technology
  • Building a Global IT Organization
    IT Organization
    Building a Global IT Organization
  • 24/7 Retailing
    24/7 Retailing on IT
    Updating the Retail IT Model to Accommodate 24/7 Retailing
  • Solving-the Order Management Conundrum
    Order Management
    Solving the Order Management Conundrum
  • How Security is Imapcting the retail landscape
    Security
    How security is impacting the retail landscape
  • Managing an IT Portfolio
    IT Management
    Building and Managing an IT Portfolio
  • Leveraging Analytics for Unified Commerce
    Unified Commerce
    The journey from a brick and mortar operation to a true unified commerce enterprise.
  • Panel Discussion Lessons Learned
    Panel Discussion
    Panel Discussion: The lessons we learned the hard way…

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