New York, April 2019.
If you missed this event, then you missed a real treat. The event brought together many of the leading industry thinkers, practitioners and technology innovators into a single location where ideas were freely shared for the benefit of furthering the industry and the customer experience. The conference was sold out, and the delegates had the chance to listen to, and engage with, C-level executives from some of retail’s most successful companies. The theme of the day focused on the challenges of creating an exciting and relevant unified experience across all the customer touchpoints. From in-store service innovations in the pet retail sector, to clientelling in womenswear and leveraging customer insights and forecast analytics in fast fashion, everyone was in agreement that their most successful initiatives had come from projects that gained a better understanding of the customer and how they wanted to interact with the brand.
There were painful truths in there as well. As Bill Gates said, “You learn the most from your unhappy customers”, the delegates were certainly honest about their struggles and challenges that still lay ahead in achieving their goals, and there was great advice from the leaders in the room on how to pull teams together and structure them to be successful.
The day had plenty of time for the delegates to network and connect with their peers, as well as to learn about the new innovations from the event sponsors and how their technologies are shaping the future of retail. Plus the hors d’oeuvres were delicious.
Keep in touch for the next events in this series. Hopefully, it won’t be a decade until the next one.
Why now is the time for customer experience and unified commerce.
Putting the Customer at the Front of Every Decision Generates Profitability
A holistic view of the customer experience and technology.
The Use of Customer Analytics to Inform a Retail Turnaround.
Planning Assortments across Countries & Channels
Omni Channel Inventory Management and Allocation
Organizing for Success
Transforming the Enterprise and Adopting new Practices and Technology
Building a Global IT Organization
Updating the Retail IT Model to Accommodate 24/7 Retailing
Solving the Order Management Conundrum
How security is impacting the retail landscape
Building and Managing an IT Portfolio
The journey from a brick and mortar operation to a true unified commerce enterprise.
Panel Discussion: The lessons we learned the hard way…
There’s method in our madness!
Here’s how the event will flow and how the 3 pillars of unified commerce, customer experience and functional fluency will pin …
The speaker line up is finalized and looks amazing.
We have 10 C-Level retailer leaders, presidents, SVPs and industry experts all speaking openly about the future …
Andrew and Dana, together with industry executives from leading retail organizations and brands to address…
We’re delighted to announce that we have confirmed additional speakers for this conference.
Derek Durley, Senior Vice President
As a company, the last time we ran an event of this substance was over 10 years ago, although it still feels fresh in the memory.
Columbus Consulting will host the inaugural event April 4, 2019 in New York City