April 2019

New York, April 2019.

If you missed this event, then you missed a real treat. The event brought together many of the leading industry thinkers, practitioners and technology innovators into a single location where ideas were freely shared for the benefit of furthering the industry and the customer experience. The conference was sold out, and the delegates had the chance to listen to, and engage with, C-level executives from some of retail’s most successful companies. The theme of the day focused on the challenges of creating an exciting and relevant unified experience across all the customer touchpoints. From in-store service innovations in the pet retail sector, to clientelling in womenswear and leveraging customer insights and forecast analytics in fast fashion, everyone was in agreement that their most successful initiatives had come from projects that gained a better understanding of the customer and how they wanted to interact with the brand.

There were painful truths in there as well. As Bill Gates said, “You learn the most from your unhappy customers”, the delegates were certainly honest about their struggles and challenges that still lay ahead in achieving their goals, and there was great advice from the leaders in the room on how to pull teams together and structure them to be successful.

The day had plenty of time for the delegates to network and connect with their peers, as well as to learn about the new innovations from the event sponsors and how their technologies are shaping the future of retail. Plus the hors d’oeuvres were delicious.

Keep in touch for the next events in this series. Hopefully, it won’t be a decade until the next one.


  • george schmidt
    George Schmidt
    former SVP of Planning, Ecomm & CRM, Frontgate & grandinroad
  • monika nelson
    Monika Nelson
    CXO, M&M’S Retail Mars, Incorporated
  • jaap van riel
    Jaap Van Riel
    SVP & CIO, Talbots
  • jeff girard
    Jeff Girard
    SVP Distribution & Logistics, DSW Inc.
  • greg fancher
    Greg Fancher
  • dana telsey
    Dana Telsey
    CEO/CRO, Telsey Advisory Group
  • jeff gragg
    Jeff Gragg
    Interim CIO, Hostess Brands
  • laura barrett
    Laura Barrett
    CEO, Soft Surroundings
  • Barrie Scardina
    Former President North American Retail, Calvin Klein
  • Karen Beebe
    CIO & SVP Operations, vineyard vines
  • derek durley
    Derek Durley
    SVP MP&A, ascena retail group
  • adrianne kirsnner
    Adrianne Kirszner
    Global Head of Inventory Management and Planning, tapestry
  • mark chrystal
    Mark Chrystal
    Chief Analytics Officer, rue21
  • john zavada
    John Zavada
    CAO, Petco
  • rick amari
    Rick Amari
    Founder, Managing Partner, Columbus Consulting


  • Opening Remarks
    Opening Remarks

    Why now is the time for customer experience and unified commerce.

  • Putting The Customer First
    Customer Centricity

    Putting the Customer at the Front of Every Decision Generates Profitability

  • A holistic view of the customer experience
    Technology and the Customer Experience

    A holistic view of the customer experience and technology.

  • Leveraging Analytics for Unified Commerce

    The Use of Customer Analytics to Inform a Retail Turnaround.

  • Planning Assortments Across Countries

    Planning Assortments across Countries & Channels

  • Omni-channel Inventory Management
    Inventory Management

    Omni Channel Inventory Management and Allocation

  • Organizing for Success

    Organizing for Success

  • Transforming the Enterprise

    Transforming the Enterprise and Adopting new Practices and Technology

  • Building a Global IT Organization
    IT Organization

    Building a Global IT Organization

  • 24/7 Retailing
    24/7 Retailing on IT

    Updating the Retail IT Model to Accommodate 24/7 Retailing

  • Solving-the Order Management Conundrum
    Order Management

    Solving the Order Management Conundrum

  • How Security is Imapcting the retail landscape

    How security is impacting the retail landscape

  • Managing an IT Portfolio
    IT Management

    Building and Managing an IT Portfolio

  • Leveraging Analytics for Unified Commerce
    Unified Commerce

    The journey from a brick and mortar operation to a true unified commerce enterprise.

  • Panel Discussion Lessons Learned
    Panel Discussion

    Panel Discussion: The lessons we learned the hard way…


  • Event Flow

    There’s method in our madness!

    Here’s how the event will flow and how the 3 pillars of unified commerce, customer experience and functional fluency will pin …

  • 24/7 Retailing
    We’re ready! Are you?

    The speaker line up is finalized and looks amazing.

    We have 10 C-Level retailer leaders, presidents, SVPs and industry experts all speaking openly about the future …

  • Keynote Speakers
    Andrew Jennings and Dana Telsey to Keynote Unified Retailing 2019

    Andrew and Dana, together with industry executives from leading retail organizations and brands to address…

  • news update
    Additional Speakers Confirmed

    We’re delighted to announce that we have confirmed additional speakers for this conference.

    Derek Durley, Senior Vice President

  • calendar
    We’re excited to launch this event!

    As a company, the last time we ran an event of this substance was over 10 years ago, although it still feels fresh in the memory.

  • The road to profitability starts and ends with the customer
    Unified Retailing 2019 Brings Together Retail’s Brightest Minds

    Columbus Consulting will host the inaugural event April 4, 2019 in New York City