The Road to Profitability Starts and Ends With the Customer
April 4, 2019 | New York City

What is Unified Retailing 2019?

This event is a bit special. Seriously. We only organize these events when there is a major shift in retail thinking that we believe needs to be discussed among industry peers in a way that is open, frank and healthy for the industry as a whole. Cool, huh? Do you work in retail leadership? Do you find value in hearing your industry peers’ experiences? Are you challenged by changing customer expectations and the operational desire for unified commerce? Well then you are in luck! This is the event you’ve been looking for.


  • george schmidt
    George Schmidt
    former SVP of Planning, Ecomm & CRM, Frontgate & grandinroad
  • monika nelson
    Monika Nelson
    CXO, M&M’S Retail Mars, Incorporated
  • jaap van riel
    Jaap Van Riel
    SVP & CIO, Talbots
  • jon beck
    Jon Beck
    CEO, Columbus Consulting
  • jeff girard
    Jeff Girard
    SVP Distribution & Logistics, DSW Inc.
  • greg fancher
    Greg Fancher
  • dana telsey
    Dana Telsey
    CEO/CRO, Telsey Advisory Group
  • andrew jennings
    Andrew Jennings
    Former CEO, Karstadt, Saks Fifth Avenue and Holt Renfrew
  • jeff gragg
    Jeff Gragg
    Interim CIO, Hostess Brands
  • laura barrett
    Laura Barrett
    CEO, Soft Surroundings
  • Barrie Scardina
    Former President North American Retail, Calvin Klein
  • Karen Beebe
    CIO & SVP Operations, vineyard vines
  • derek durley
    Derek Durley
    SVP MP&A, ascena retail group
  • kate goreman
    Kate Gorman
    Partner, Columbus Consulting
  • adrianne kirsnner
    Adrianne Kirszner
    Global Head of Inventory Management and Planning, tapestry
  • mark chrystal
    Mark Chrystal
    Chief Analytics Officer, rue21
  • john zavada
    John Zavada
    CAO, Petco
  • rick amari
    Rick Amari
    Founder, Managing Partner, Columbus Consulting



April 4, 2019 | New York City


  • Opening Remarks
    Opening Remarks

    Why now is the time for customer experience and unified commerce.

  • Putting The Customer First
    Customer Centricity

    Putting the Customer at the Front of Every Decision Generates Profitability

  • A holistic view of the customer experience
    Technology and the Customer Experience

    A holistic view of the customer experience and technology.

  • Leveraging Analytics for Unified Commerce

    The Use of Customer Analytics to Inform a Retail Turnaround.

  • Planning Assortments Across Countries

    Planning Assortments across Countries & Channels

  • Omni-channel Inventory Management
    Inventory Management

    Omni Channel Inventory Management and Allocation


  • Event Flow

    There’s method in our madness!

    Here’s how the event will flow and how the 3 pillars of unified commerce, customer experience and functional fluency will pin …

  • 24/7 Retailing
    We’re ready! Are you?

    The speaker line up is finalized and looks amazing.

    We have 10 C-Level retailer leaders, presidents, SVPs and industry experts all speaking openly about the future …

  • Keynote Speakers
    Andrew Jennings and Dana Telsey to Keynote Unified Retailing 2019

    Andrew and Dana, together with industry executives from leading retail organizations and brands to address…

“Columbus Consulting only organizes one conference a decade, so you know that this has to be important and special.”